Hawkesbury General Hospital: A Comprehensive Guide
Located in the heart of Hawkesbury, Ontario, Hawkesbury General Hospital (HGH) serves as a critical healthcare facility for the local community and beyond. Known for its modern amenities and dedicated staff, the hospital strives to offer accessible healthcare services to all patients, including those with mobility challenges.
Accessibility Features
One of the standout features of HGH is its wheelchair-accessible car park, making it easier for patients and visitors with disabilities to access the hospital. The hospital takes pride in ensuring that everyone can navigate the premises comfortably and safely. This extension of care begins right from the parking lot, allowing for a seamless transition into the hospital environment.
Wheelchair-Accessible Entrance
The wheelchair-accessible entrance at Hawkesbury General Hospital is designed to accommodate individuals using wheelchairs or those with other mobility aids. Upon entering, patients are greeted by friendly staff who are eager to assist, ensuring a welcoming atmosphere right from the start. With a focus on inclusivity and patient comfort, the entrance sets the tone for the quality care that follows.
Patient Experiences
Reviews from recent patients highlight both the exceptional care received and the areas needing improvement. Many have praised the nursing staff:
"The nursing staff were absolutely amazing... friendly, kind, and informative," shared one satisfied visitor.
Another noted, "I was impressed! Everyone was polite, friendly, helpful, and extremely efficient."
However, not all experiences have been positive. Issues regarding lengthy wait times in the Emergency Room have been a common complaint, with reports of waits extending up to 10 hours:
"Best bet is to go to Ottawa or surrounding areas for a walk-in clinic," stated one frustrated individual.
Another remarked, "I waited for more than 15 hours with stomach pain… the staff was very rude and irresponsible."
Facilities and Cleanliness
Despite some concerns about service times, many reviewers took the opportunity to commend the cleanliness and organization of the facilities. One patient noted, "This hospital is the cleanest I have ever been in," emphasizing the importance of a hygienic environment in healthcare.
Final Thoughts
While Hawkesbury General Hospital provides essential services and modern facilities, there are areas ripe for improvement, particularly in emergency care response times. Nonetheless, the commitment to patient accessibility and care cannot be overstated. From the wheelchair-accessible car park to the welcoming wheelchair-accessible entrance, the hospital aims to provide a supportive environment for all.
For anyone considering visiting HGH, being aware of the strengths and weaknesses can help ensure a smoother experience. Regardless of the challenges, the dedication of the staff remains a bright spot in the overall care provided.
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I decided to stop using this hospital a few years back due to their lack of competence and unclean environment, and instead, I now drive an hour to Ottawa General. Today, my partner had to bring a family member for a scheduled appointment. After 30 minutes of circling around and waiting in the parking lot for a space, she eventually paid the fee, but then had to leave and park at the mall several hundred yards away just to make it on time for the appointment. When she brought up this issue to the receptionist, she was met with a rude response of "That's too bad". I'd rather drive all the way to Ottawa than allow this hospital to bill OHIP even a single penny for their services.
Daniel Kim (2025-08-27, 8:12 a.m.):
I would strongly advise against visiting this hospital for any reason, as you may find yourself waiting for hours without receiving any assistance. Furthermore, they made the questionable decision to hire a doctor with a history of severe misconduct in other medical facilities, despite public knowledge of the incidents. It appears that their priorities do not lie with providing quality healthcare. It might be more beneficial to seek medical attention at a daycare center for young children or animals.
Carol Nguyen (2025-08-26, 5:50 a.m.):
I sent my daughter twice with intense stomach pain, the third time she was brought in by ambulance. After 48 hours, they still couldn't figure out what she had. We decided to go to a different hospital where we received help and a diagnosis within 12 hours. One of the nurses and one of the doctors were fantastic, but the rest... oh my goodness.
Randy Allen (2025-08-25, 9:05 a.m.):
Clean, but the service is quite lacking! A 90-year-old lady who had pacemaker surgery a few weeks ago was still waiting to see a doctor at the emergency room after 5 hours. This is not what I would consider good service, I must say!
Joe Nguyen (2025-08-24, 10:22 p.m.):
Yesterday morning, I had to visit the hospital because of a skiing mishap that left my left leg in quite a state. The efficiency and speed at which they handled my case was truly commendable. In just a span of 3 hours since my arrival, I was checked in, triaged, X-rayed, consulted by a doctor, sent for a CT scan, diagnosed, and finally discharged. The staff were not only polite and friendly but also incredibly efficient. I must say, I was thoroughly impressed by the level of care I received during my time there.
Logan Perry (2025-08-23, 5:29 p.m.):
I've been living in this area for 2 years. I've been to the hospital twice now. Just went there yesterday for the second visit. Surprisingly, I haven't even laid eyes on a doctor yet. The only interactions have been with some very impolite nurses. They seem to intentionally ignore the ringing phones to avoid attending to us.
The wait time at this place is ridiculous, over 24 hours for some patients. I'd say about 90% of the people who were here when I arrived have given up and left. They practically force you to leave. To make matters worse, it seems like they lost my health card, either that or the paramedics did. So now, I'm left without one.
I have no idea what's going to happen to me or if I can endure waiting so long to see a doctor again. But honestly, dying in my own bed sounds better than suffering through the ordeal of being at that hospital.
Vincent Cox (2025-08-22, 7:04 p.m.):
DO NOT WASTE YOUR LIFE HERE, only one doctor available during the night.
Jose Collins (2025-08-22, 7:44 a.m.):
After waiting for 5 and a half hours for my 1-year-old daughter to see a doctor for severe tonsillitis, they had the audacity to laugh at us and suggest we go to CHEO if we didn't want to wait. Absolutely ridiculous!
Danielle Reyes (2025-08-20, 2:48 a.m.):
We are absolutely chuffed to bits to have this regional hospital nearby. Both my ol' chap and I have been patients, and we've been treated with warmth and efficiency.
Now, the hospital may have had a dodgy reputation in the past, but you can certainly see the difference now, and we consider ourselves jolly fortunate to have it.
I say, those folks who are grumbling at the moment, are they truly in dire need of the ER or do they not have a family doctor, eh?
At present, my husband is in the ICU, and we're gobsmacked by how spick and span it is, and the staff are going above and beyond to lend a hand.
Furthermore, we've never had to wait long in the ER, not even in the past. I reckon if you're really in need of the ER, you are seen to posthaste.
I'll gladly recommend this hospital to all and sundry, and as for those grumblers, they should try their luck in Manitoba, Alberta, or Quebec. Good luck there, I say!
Nancy Rivera (2025-08-15, 4:50 p.m.):
Oi mate, let me tell you about the hospital experience I had recently. It was proper awful.
I get that Covid has made things tough for hospitals, but this was a whole other level.
We rocked up at 11am on a Tuesday with about 20 people ahead of us in the emergency department. I know all about the Triage system, so I figured we'd be seen pretty soon.
But no, we kept getting pushed down the list and ended up waiting a whopping 5 hours in the ER waiting room.
And just when we thought we were next in line, they shuffled 10 of us into another waiting room inside the ER. Can you believe it? A second waiting room!
Then they basically started the whole Triage process all over again, bumping you down the list in the internal waiting room before finally assigning you a patient room where you'd wait some more.
To break it down:
ER waiting room = 1100-1600 = 5 hours
Internal ER waiting room = 1600 - 2000 = 4 Hours
Patient room = 2000 - 2045 = 45 min
Honestly, unless you're seriously messed up, expect to be there for over 9 hours for just average care. Watch out, mate.
Christina Gutierrez (2025-08-14, 7:32 p.m.):
I brought my missus in for a spot of bother with her tummy. The staff ran some tests and scans, gave her some meds through the iv, and kept her in the emergency ward for the night. We were told she'd be moved to another department the next day for further care, but instead, they sent us packing while she was still in pain with her gut feeling like it was on fire. Absolutely dreadful. Thought they were top-notch compared to Glengarry Memorial Hospital, but not anymore. It seems like they favor patients from Quebec more. Quite disgraceful, if you ask me.
Peter Walker (2025-08-14, 7:10 p.m.):
My birdie arrived at the hospital by ambulance with heartbeat skips and head spinning at 3pm. It's midnight now, and she's still waiting for a doctor to lay eyes on her. For a Tuesday night, it just ain't right for it to take 9 hours to get seen, especially when it's not buzzing with activity. Inefficient hospital, if you ask me.
Eugene Davis (2025-08-14, 7:25 a.m.):
I recently visited the hospital and they really treated me like a person, not just another patient. I was impressed with the level of respect shown by the staff. Although the wait time was short overall, there was a slight issue with the prescription wait time. It's understandable that scheduling can be tight, especially when told on the phone that the visit would be quick. In today's world, it's hard to take time off work, so quick and efficient medical care is crucial.
Amelia Gonzalez (2025-08-12, 11:38 a.m.):
My better half underwent a biopsy. After returning a month later, the file was nowhere to be found. Lost. So, we had to wait again. Another month passed without any news. As luck would have it, my wife coincidentally bumped into her doctor who revealed the biopsy was unsuccessful. Did the hospital bother calling to reschedule? Not a chance.
The service left much to be desired. Nevertheless, chances are you'll receive speedier service than in Quebec. Just ensure they're on top of things.
Michael Gonzales (2025-08-10, 4:46 p.m.):
The hospital can be quite daunting during the nighttime, with just one lone doctor on duty and severely understaffed. This often results in interminable 12-hour waits, even for relatively urgent matters, despite a sparse waiting room population of only 6 individuals. One would hope for more efficient services from a hospital that is not nearly as bustling as others.
Evelyn Brooks (2025-08-10, 10:21 a.m.):
I must say, this hospital is truly top-notch in every aspect. The coziness of the waiting area seats may seem like a minor detail, but it brought unexpected joy. The nurses are absolutely fantastic—highly skilled and genuinely passionate about their work. The doctor I saw was outstanding, offering exceptional care and ensuring I was well-informed throughout the entire process.
From triage to EKG, blood tests, and overall treatment, everything was carried out swiftly and efficiently, taking just 4.5 hours from beginning to end. This is the epitome of what healthcare should be like. Hailing from Quebec, the stark difference in the quality of care nearly brought me to tears. It's disheartening to realize that this level of care is not universal. I am incredibly grateful for the exceptional experience and treatment I received.
Brenda Sanders (2025-08-07, 8:31 a.m.):
Wow, absolutely brilliant! The hospital and its staff are so polite, efficient, and always smiling and listening. It's honestly the best hospital I've ever been to. I've had a lot of surgeries all around the world, and this one is definitely the best by far. Thank you to the entire team!
Nicholas Young (2025-08-06, 2:27 a.m.):
The nursing staff (apart from one incident) were truly wonderful to myself and my spouse during our time at the hospital. My husband spent nearly 9 days there, and the majority of the staff, both nurses and doctors, were incredibly friendly, compassionate, and informative.
I must give a special mention to Anne Marie Sauve and Cash (unknown last name). These two ladies were by our side for the majority of my husband's hospitalization. They both went above and beyond to care for our family, always maintaining a positive and caring attitude. Huge thanks to all the medical professionals who provided such exceptional care to my husband during such a challenging time. Thank you!
Mark Jordan (2025-08-03, 6:49 p.m.):
I had a family member in ICU and I called to ask about visiting hours. The nurse I spoke to was terribly rude with no ounce of compassion, and she seemed annoyed because two other family members had called before me, which I wasn't aware of. It's quite concerning that staff would be bothered by concerned family members calling about a loved one who could pass away at any moment. This is just unbelievable. I will be filing a formal complaint.
Kathryn Peterson (2025-08-03, 12:18 p.m.):
This hospital is an absolute disgrace, I must say. You could be stuck waiting for a whopping 17 hours only to be informed it's something else without undergoing any tests. They seem to have no qualms about swiftly scribbling a prescription and ushering you out with a touch of rudeness. It'd be a blessing if this hospital were to close down due to their sheer negligence.
