Terms of service
MEMBERSHIP SIGNUP INFORMATION
At MindTrek we take your privacy very seriously, that is why we store all membership information offline, so you can rest assured that your information is safe, we do not resell or provide your information to any third party provider.
MEMBERSHIP SIGNUP PROMISE
By signing up with MindTrek, and purchasing off our website, you promise not to resell and or gift any products you purchase off our website. And to use our products for your personal use only.
Dishonoring this promise will not only void your warranty on any products you purchased, but you will be banned from our website.
SHIPPING POLICY
SHIPPING, HANDLING & PAYMENTS
If you spend $99.99 or more, you are eligible to receive FREE Xpresspost shipping to anywhere in Canada! Enjoy the convenience of getting your weed vape pens delivered right to your door, discreetly and at no cost to you.
Free Xpresspost shipping cannot be combined with any other promotion or offer that we provide, only sales items offered on our website may be combined with our Free Xpresspost shipping discount.
Once payment is accepted an order will begin its processing. It will take 1-3 business days of accepting the payment for the order to be shipped. Orders are only shipped Monday to Friday, orders are not shipped on Weekends or Civic holidays.
You will be emailed your Canada Post tracking ID after your order is shipped. Depending on where you live in Canada, it may affect how soon you receive your order.
TIME IN TRANSIT ONCE SHIPPED
Xpresspost shipping:
Regional = 1-3 business days in transit
National = 3-5 business days in transit
*Regional Regions: British Columbia, Alberta, Saskatchewan, Manitoba
*National Regions: Ontario, Newfoundland and Labrador, Prince Edward Island, Nova Scotia and New Brunswick, Québec, Nunavut, Northwest Territories,Yukon
SHIPPING ERRORS
At Mindtrek we go to great lengths to make sure you get what you ordered, if you receive your order and find an error, i.e sent the wrong products, then you have up to 7 days from receiving your order to report such an issue.
If there is an error with your order, and you receive the wrong product, you will be entitled to a credit of up to $20 to use towards your next order, if you prefer product you ordered, we will provide you with a $5 credit to mail us back the product you received in error, the returned product must not be damaged or used, if after we inspect the product and deem it returnable, you will not be eligible for a replacement and the product will be returned back to you.
Rush Shipping Guarantee* (Temporarily disabled)
Rush shipping is an exclusive option that we provide. When you select Rush Shipping your order is processed the same day of payment and shipped out that day, if payment is sent before 12:00 PM PST. If payment is sent after the 12:00PM deadline your order will go out the next business day. If your Prime tracking I.D. is not received within 48 hours of shipment then you are eligible for a $20 credit.
GUARANTEE POLICY
Guaranteed Shrooms
That’s Right! Our Magic Mushrooms are guaranteed for quality. You can feel confident ordering from us thanks to our easy return policy, if for whatever reason your Shrooms are not what you ordered, we replace it! All you need to do is follow our replacement guidelines below!*
Guaranteed Delivery
We guarantee that your order will arrive to your door successfully, if for whatever reason your order gets lost in the mail, or Canada Post is shown not to deliver it, we will replace the order and send it out at no cost to you. We however do not guarantee delivery times as Canada Post may be delayed, as it depends on where you are in Canada, shipping delivery times may be affected.*
If you make a mistake on your address, or if a package is for whatever reason rejected, then you will have to pay a $59.00 restocking/shipping fee, as soon as we receive the payment, we will start processing your order again.
Return To Sender
If we receive your order from Canada Post, we will contact you to inform you we have received a returned package. You are required to pay a $59.00 restocking fee, in order for us to mail out your package again. If after 14 days from when we informed you, you do not respond, your order will no longer be retrievable.
PAYMENT AND POINTS POLICY
MindTrek REWARD POINTS*
We offer our own reward points on every MindTrek purchase, all you need to do is create an account and every time you order, you will accumulate points, which never expire and you can redeem whenever you would like. Receive points on every pen you order! Start earning the points today.
INTERAC E-TRANSFER
How it works
Once you place your order, you will be redirected to our payment instruction page to complete your Mindtrek order. We will also email you the e-Transfer payment instructions. If your financial institution supports Interac e-Transfer autodeposit then all you need to do is use our payment email that we provide in the payment instructions page and place your Order number in the notes. As soon as we accept your Interac e-Transfer, we will email you informing you of your payment being accepted and that your order has begun its processing for shipping.
Refunding the money
If you send us a payment by accident, or send us an amount over what your order costs, you will receive the amount sent or the difference in a form of a MindTrek website credit, we are not able to send the funds back to you via e-transfer or any other method, so make sure you send the correct amount. The website credit will be made out to the email that the e-transfer was sent from, this credit can be transferred at the request of the owner.
REFERRAL REWARD
In order to receive the $40 coupon code, you must use the link in your account, and send that referral link to your friends, and they must complete a purchase on our website for you to be eligible to receive the $40 coupon code. We do not provide credits if your friends do not use your referral link.
