Welcome to the Ancaster Arthritis & Sports Medicine Centre
The Ancaster Arthritis & Sports Medicine Centre (ASMC) at CBI Health is a premier destination for individuals seeking physiotherapy services in Ancaster, Ontario. Our facility prioritizes not just effectiveness in treatment but also creating an inclusive and patient-friendly environment.
A Commitment to Accessibility and Inclusivity
At ASMC, we believe that every individual deserves access to high-quality healthcare. Our wheelchair-accessible entrance and wheelchair-accessible car park ensure that everyone can access our services with ease. Additionally, we offer gender-neutral toilets and a transgender safe space, making it a welcoming environment for all members of the community, including those from the LGBTQ+ community.
Comprehensive Amenities and Support Services
Our clinic is equipped with a variety of modern amenities to enhance your recovery experience. We recognize the importance of comfort during your visit; hence, we provide wheelchair-accessible seating and a spacious environment that ensures you can focus on your rehabilitation. Our friendly staff is always available to assist with planning your appointments and navigating our facilities.
Client-Centered Care
Feedback from our clients highlights our dedication to professional and compassionate care. Many have noted how welcoming our front desk staff is and the way therapists like Natalie, McKayla, and Jovita create a supportive atmosphere. One client shared, "The physiotherapists were excellent. The recovery plan was well designed and truly key to regaining strength and mobility."
Flexible Service Options and Appointment Management
We understand that every patient has unique needs, which is why we offer personalized treatment plans. Our on-site services require an appointment, allowing us to dedicate the necessary time for each client’s recovery journey. Patients appreciate the reminder systems in place, ensuring no appointments are missed, as well as the option of receiving exercise instructions via email or paper copy.
Encouraging Healthy Communities
The ASMC team embodies a positive and motivating spirit, encouraging clients at every step of their recovery. As shared by a satisfied client, "The morale support, genuine caring on how we feel, and what is going on is just as important." Our therapists work diligently to ensure patients feel empowered throughout their rehabilitation process.
Conclusion: Your Health, Our Priority
At Ancaster Arthritis & Sports Medicine Centre, we strive to foster a friendly and professional environment where every patient feels valued and supported. With our commitment to accessibility, comprehensive amenities, and dedicated staff, we look forward to assisting you on your path to recovery. Whether you are recovering from surgery or dealing with chronic pain, our team is here to help you achieve your health goals.
For more information or to schedule an appointment, please contact our front desk staff who are ready to assist you with a smile!
If you need to update any data that you think is not precise related to this web, we urge you to deliver a message and we will handle it promptly. Thank you in advance we appreciate it.
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"The staff was fantastic and the service was outstanding... I highly recommend it!"
Rose Walker (2025-06-26, 8:19 p.m.):
The staff were extremely hospitable, friendly, and attentive. After the initial assessment, they promptly emailed me exercises to work on before my next appointment. The detailed explanations and video tutorials that came with the email were incredibly helpful. I am excited for my upcoming physiotherapy appointment to continue learning and improving my situation. Thank you!
Christine Gray (2025-06-25, 2:08 a.m.):
The staff are friendly and professional. They were very helpful in relieving my shoulder issue. The facility and online exercise support were both very beneficial.
Megan Garcia (2025-06-23, 2:26 a.m.):
Natalie B is incredibly patient and precise, providing excellent customer service. I would definitely recommend her!
Nathan Ramos (2025-06-23, 12:05 a.m.):
I must say, my experience with the staff was absolutely splendid. Working with my physical therapist McKayla was an absolute pleasure, despite the demanding exercises she put me through. The facility was consistently spotless, which I truly valued. Keep up the fantastic work!
Roy Perez (2025-06-22, 4:02 p.m.):
I 'ad 8 sessions aft'a knee replacement surgery. The Physiotherapists Natalie an' McKayla led me through exercises gettin' 'arder as we went along, endin' with me knee bein' ready for more strength-buildin' exercises. Really created a positive an' supportive atmosphere!
Amanda Ramirez (2025-06-21, 3:37 p.m.):
They 'ave some cheeky staff at this location. They're a bit pushy, they are. They're like those "insurance company shills." That PT Natalie who's on mat leave now, she doesn't keep her trap shut about 'er clients' privacy; I was there for a treatment and ended up in the open gym with some exercises to do supposedly under supervision. However, the PT stayed in the treatment room, and I could 'ear 'er doing an online "insurance assessment" with another client in 'er office which I could 'ear clear as day. They're not too careful with patient safety, getting up and down off the treatment beds. Heather in charge of "insurance" bookings can be a bit pushy sometimes. Heather tried to get me to do three treatments in one day in April despite learning in December, 2022 that when we did try to do two treatments in one day, it was too much for me. Heather and Robin made me shed a tear during my intake for they said I only 'ad forms to fill in which they said would only take 30 minutes and it ended up being almost two hours! As mentioned back in December, 2022 we did one treatment in the morning and another in the afternoon and found out that it was too much 'cause they don't like giving out 'eat and ice for sore spots. In May, 2023 Heather suggested I should book three treatments in one day! How am I supposed to exercise, get 'eat/ice, do physiotherapy, and then get more 'eat and ice followed by a massage (RMT for an hour? Massage doesn't even use 'eat at all. I've gone for treatment, which I requested, and then Elaine the Exercise specialist (KIN), she'll scold me like a naughty little nipper. OI! Every time I see a new 'apless soul in the lobby with forms, I warn 'em, anytime Heather says forms will only take 30 minutes, they're talking rubbish! Concerns about the PT, as some of the exercises seem to be the same as other patients. I've asked for my own treatment room now each time I go in. I always try to go at least 15 minutes early for work, appointments, etc. but can't always make it to CBI in time. Some staff are more laid back, and some will cut time from your session. Be cautious 'ere for the lack of privacy and their pesky online reminder system. My date of birth still ain't correct on one form online. There's a decent enough occupational therapist from Brantford, but only online. Some staff will ask if they can touch you before starting treatment, but not everyone does. CBI physio/kin staff are cobbling together a handbook of exercises I can do at home.
Ella Morgan (2025-06-18, 9:46 p.m.):
Jo is the top-notch and most compassionate physical therapist! She assisted me in recovering movement in my hand, and I am extremely thankful!
Noah Patterson (2025-06-18, 8:52 a.m.):
The physiotherapists were absolutely brilliant. The recovery program was expertly crafted and truly essential in regaining strength and mobility.
Philip Henderson (2025-06-15, 11:24 a.m.):
First and foremost, a massive thank you to Natalie, McKayla, and Elaine for taking care of me. Physiotherapy and exercise are just a small part of our recovery journey. The emotional support, genuine care about how we're feeling, and what's going on are equally significant.
You all consistently reassured me that my recovery from surgery through exercise would be similar to before. As someone who is inherently optimistic, especially after successfully rehabilitating my left knee six months ago with no complications – back on the dance floor within two weeks – they certainly had their work cut out for them this time around.
They continuously reassured me that my other knee would get better. It was quite apparent that this replacement surgery was different from the first one. Your qualities were evident: caring, attentive to concerns, capable of explaining the situation, incredibly knowledgeable, tailored exercises to meet our individual needs by increasing the challenge as we progressed. Every small achievement was met with positive reinforcement, motivating us to overcome each obstacle. I would highly recommend this team to take care of me at any given moment. You are all exceptional. Once again, thank you so much.
Rachel Sanders (2025-06-11, 8:04 p.m.):
Natalie and everyone 'ere were brilliant and helped me after a car accident. Very friendly and made me feel right at 'ome.
Victoria Morris (2025-06-11, 6:20 a.m.):
Brilliant experience! Highly skilled and knowledgeable professionals with fantastic cheerful dispositions. Shall return if assistance is required once more!
Sophia Ramirez (2025-06-05, 3:00 a.m.):
I was referred here by my insurance company following a car accident. From the moment I stepped in, the front desk staff made me feel incredibly comfortable and welcomed. Kayla and April helped me navigate through the mountain of paperwork that needed to be filled out. April and now Heather always greet me warmly.
Physical therapist Natalie B, also known as the original NatB, is truly fantastic - she is extremely knowledgeable, empathetic, and caring. She really knows her stuff, and I wouldn't go to anyone else. I recommended her to my wife, who is also seeing her, and she is equally impressed with her professionalism and positive attitude.
Natalie does an outstanding job. Thank you.
Eric Williams (2025-06-01, 2:55 p.m.):
The staff and atmosphere are absolutely splendid. They are exceedingly helpful with all the necessities for Activities of Daily Living (ADL) and exercise routines.
Gloria Walker (2025-06-01, 11:36 a.m.):
The staff here is just marvelous - so supportive and full of compassion. They take the time to walk you through every aspect of your treatment, making sure you understand it all. Simply fantastic!
Arthur Morris (2025-05-27, 3:59 a.m.):
Top-notch care, a team well-versed in their craft, delightfully chatty and amiable, creating a calming ambiance. They tend to your aches and worries until you're tip-top. Doesn't get much better than that.
Alan Williams (2025-05-24, 11:38 a.m.):
I've been attending this establishment for 4 months following a total knee replacement. The time has now come for me to return to work. But before I do, I would like to express my gratitude to all the staff for their assistance in my post-surgery recovery. From the moment you step through the front doors and are welcomed by Christine and Liz with their cheerful expressions, the atmosphere is incredibly friendly.
Manoj, with his skilled hands, Tracy, Jasmine, Haley, Rabia on the physical therapy side, and Stephanie and Heather in the massage department have been extremely helpful with their hands-on approach. There is never any rush or pressure to finish quickly because someone else is waiting, which is very refreshing. They make you feel more like family than just another client. Each one of them is highly knowledgeable in their respective fields. I would wholeheartedly recommend this establishment to anyone. Once again, thank you for all your help in my recovery.
Stan Poyton
Hannah Kim (2025-05-21, 1:13 p.m.):
The staff 'ere are highly skilled, professional, and encouraging. The facility is tidy and well-organized. There's a great variety of equipment and tools to enhance rehab. The exercise instructions are updated at each visit, with the option of paper or email copies available, according to your preference, to make it easier to continue rehab at 'ome.
Aaron Allen (2025-05-21, 10:23 a.m.):
Superb experience, Makayla! Many thanks for the guidance and encouragement. Keep up the excellent work with us old fellas.
Austin Cox (2025-05-20, 4:32 p.m.):
I 'ad post op rehab f'r hip replacement. CBI Health wus ver' helpful in their program. It wus ver' progressive and now after 8 weeks I am well on me way to full recovery. I highly recommend their services.
