Accessibility at Health and Counselling Services in Ottawa, Ontario
Finding a mental health clinic that prioritizes accessibility is essential for many individuals. The Mental Health Clinic Health and Counselling Services located in Ottawa, Ontario, aims to provide accessible care to all patients. This clinic boasts a wheelchair-accessible entrance and a wheelchair-accessible toilet, ensuring that everyone can receive the help they need without physical barriers.
Wheelchair-Accessible Amenities
The clinic features a wheelchair-accessible car park, allowing easy access for those who require it. Visitors can feel confident that their transportation needs are accommodated, making the overall visit experience more comfortable.
Appointment Recommendations
Although walk-in services are available, it's important to note that appointments are recommended. Many patients have shared experiences of long waiting times, particularly if visiting without an appointment. Therefore, pre-booking ensures a smoother visit and mitigates potential frustrations.
Patient Experiences and Quality of Care
While many reviews praise the doctors at the clinic for their attentiveness and compassion, experiences vary significantly among patients. For instance, one individual shared how Dr. Mimi Mah provided exceptional care during their visit, taking extra time to ensure all concerns were addressed. In contrast, others expressed frustration with specific doctors who did not listen or address their symptoms adequately, leading to feelings of being dismissed.
Overall, the quality of care seems to depend on which healthcare professional is seen. According to feedback, some patients felt rushed, particularly during busy periods, which can hinder proper diagnosis and treatment planning. However, positive interactions with other staff members, including nurses, highlighted the importance of compassionate and understanding care.
Conclusion
The Mental Health Clinic Health and Counselling Services in Ottawa provides several critical amenities that enhance accessibility for all patients. With a focus on wheelchair access, appointment scheduling, and varying patient experiences, it’s crucial for prospective patients to plan ahead and possibly seek referrals to ensure they have the best possible experience. For those seeking mental health support in Ottawa, understanding both the strengths and challenges of this clinic can empower better choices regarding personal healthcare paths.
If necessary to update any detail that you believe is not accurate concerning this web, we ask forward a message and we will correct it at the earliest convenience. In advance thanks.
Images
Health And Counselling Services - Ottawa
Health And Counselling Services - Mental Health Clinic
I 'ad an appointment wiv Dr. Ling today. While the nurse was kind and very helpful, me experience wiv Dr. Ling was extremely disappointing. She was dismissive and aggressive in 'er demeanor, which made me feel disrespected.
Dr. Ling did not allow me to fully explain me concerns, cutting me off multiple times. At one point, she referred to me as "you people," which I found highly inappropriate and offensive. I’m not entirely sure what she meant by that, but it came across as condescending and discriminatory.
To make matters worse, she offered no constructive advice or support for me issue. Instead, she simply told me to "continue doing what I 'ad been doing," even though I 'adn’t been following any particular course of action prior to this appointment. She didn’t ask the necessary questions to understand me situation, which left me feeling unheard and uncared for.
Overall, I was very dissatisfied wiv both 'er behavior and the lack of a proper diagnosis or solution to me problem.
Patrick Turner (2025-09-12, 10:44 a.m.):
I simply cannot emphasize the harm caused by the doctors employed at this facility on one's health. Throughout my entire undergraduate experience, I felt like I was being led astray in seeking answers for my health concerns or having my basic health insurance paperwork completed. And don't even get me started on the receptionists - the individuals working there were incredibly rude. Every interaction with the reception staff only reinforced my decision to gulp down my bottle of pills without a second thought.
David Rivera (2025-09-11, 12:41 p.m.):
Absolutely dreadful. The personnel simply don't seem to give a toss and are only interested in rushing you through. I was really struggling with severe mental health issues and sought assistance, only to be met with the most clueless counselor I've ever encountered. I had no choice but to withdraw, and I partly attribute this to the abysmal healthcare service they offer here. Utter disgrace on you, Carleton Health Services.
Linda Smith (2025-09-11, 8:30 a.m.):
I encountered some significant administrative obstacles that significantly prolonged my diagnosis by several years (hence the 1-star rating for that aspect of the process).
Nonetheless, once I finally secured an appointment, my experience was truly remarkable. Dr. Mimi Mah is absolutely incredible-- she is incredibly compassionate and empathetic, and genuinely invested in her patients' well-being. She is the most exceptional doctor I have ever had the pleasure of working with. Our session ran a full 45 minutes past the scheduled time; I feel terribly for losing track of when the appointment was supposed to conclude, but she was incredibly patient and never made me feel rushed. Truly, she is an extraordinary individual and psychiatrist. The dedication and care she demonstrated have greatly facilitated my progress in treatment. I am sincerely thankful for her assistance.
Ryan Reed (2025-09-07, 2:29 p.m.):
They are supposed to work until 4:30pm but they start moaning at 3:30 if you ring or pop in, and then they shut up shop at 4:15 and won't pick up the phone. If the folks at the front desk are so glum about their job, they ought to quit and preserve the University's good name.
Melissa Ramos (2025-08-30, 1:40 a.m.):
Dismissive of any issue you bring up, they seem more concerned about you wearing a mask than the actual health concerns you may be facing.
Dorothy Clark (2025-08-24, 4:01 p.m.):
I say, I've been on hold with them for a good 45 minutes now. Seems a bit excessive just to reschedule an appointment, right? It's quite apparent they're short-staffed and lack professionalism. Carleton really ought to up their game when it comes to health and mental health services, don't you reckon?
Cheryl Price (2025-08-20, 7:34 p.m.):
The wait times are absolutely daft, and it's a right pain to get an appointment within a decent time frame. I had an appointment that I booked over a week in advance to go over some blood work, and they jolly well called me less than 2 hours before my 11am appointment to cancel and reschedule for another week later. I've never been so concerned about my physical and mental health, and I can't even see anyone about it! With the dosh students fork out for these services, we ought to be demanding top-notch healthcare from our higher-ups!
Justin Gray (2025-08-12, 8:07 a.m.):
The wait times are quite long, the receptionist team doesn't give off a very warm vibe, and you may find yourself feeling a bit disheartened before even walking in. However, there are some fantastic nurses and doctors who go above and beyond, though there are a couple others who can come across as a bit rude and condescending.
Riley Sullivan (2025-08-05, 2:51 a.m.):
The staff at the front desk can be quite unpleasant. It seems that they are more welcoming to individuals from other countries. It can be challenging to receive proper treatment, despite this being associated with an Ottawa university.
Andrea Kelly (2025-08-04, 10:18 p.m.):
During my student days, I made use of their services. The doctors were top-notch, very amiable and respectful. Just a heads up, missing an appointment incurs a financial penalty on your student account; the receptionists are quite strict about this policy. If you're considering settling down in Ottawa post-graduation, it's advisable to start searching for a family doctor here even for minor health concerns like asthma; they can be quite elusive to find nearby. Currently on an Ontario Services waiting list (for two years now)...still on the hunt.
Catherine Carter (2025-07-31, 6:03 p.m.):
I must say, my experience with Carleton Health Services has been mostly positive. Despite hearing some scary tales, I've been fortunate to encounter short wait times of no more than 15 minutes past my scheduled appointment. Dr. Hack, my physician, was not only attentive but also adept at finding solutions to my health concerns. In addition, my counseling sessions with Shawn were incredibly beneficial. He is a superb listener and provided valuable support. The only downside I encountered was the closure of their walk-in hours earlier than advertised without any notification on their website. I travelled over an hour for a post-TB test only to find out they had closed at 2:00pm instead of the stated 4:30.
Amelia Henderson (2025-07-24, 6:17 a.m.):
The receptionists are quite uninformed. They tend to bring up race unnecessarily and ask intrusive personal questions. They then proceed to gossip about it with their colleagues in a manner that could be perceived as inappropriate and insensitive. This kind of service is subpar, to say the least.
Lawrence Ward (2025-07-21, 5:57 p.m.):
I must say, the front desk attendant was quite unpleasant to deal with. It seems to be a recurring theme with them. On this particular occasion, I was simply inquiring about some information, but this lady made me feel as if I were unintelligent for asking questions. She kept interrupting me whenever I tried to speak, displaying a rude and dismissive attitude. However, I decided to assert myself and make sure she listened to me respectfully – it felt like standing up to a bully! When she attempted to end the call, I insisted on booking an appointment, which turned out to be another challenge.
After being given the date, time, and doctor's name for my appointment, I called the day before to confirm since I hadn't received a confirmation text. To my surprise, I discovered that there was no booking under my name for that day. It appears that you have to tolerate their attitude in order to secure an appointment.
Charles Clark (2025-07-18, 10:12 a.m.):
I reckon Dr. Ling might not be too chuffed with her job and life, but could someone kindly ask her not to let it affect the students? My heart goes out to those aspiring med students who have to witness doctors like her in action. That's got to hurt, mate.
Zoey Coleman (2025-07-14, 8:20 p.m.):
The receptionists are proper rude, they are. I get it, they're busy and their job can be well stressful at times. I try to be as polite as I can when I call, like. But blimey, they keep interrupting me, hanging up before I can finish what I'm saying, and giving me attitude when I ask proper questions, you know.
Gerald Graham (2025-07-12, 3:39 p.m.):
Absolute top-notch spot to get your vaccinations for your student placement. Had a bit of a wobble after a shot (first time that's ever happened to me and I'm not really squeamish about needles), but the nurse was an absolute star in handling it. Full marks - I'd happily have a little fainting spell here any time.
Juan Hughes (2025-07-11, 12:35 a.m.):
Terrible. Absolutely terrible. They attempted to pressure me into wearing a mask.
I had two separate appointments cancelled as a result of this.
One for therapy and one with a physician.
It feels as though these individuals are living in their own little bubble.
Catherine Coleman (2025-07-07, 5:40 a.m.):
The therapists are proper lovely folks. The queues can be a bit long, you know what I mean? It gets quite packed in there, what with the stress of university life and all. They hand out some free leaflets and even a cough mask to keep ya safe. Cheers!
Brandon Ramos (2025-06-25, 11:07 p.m.):
It appears that they do not adhere to the law unless you pay for a 200k diploma even though it is mostly funded by the public. They seem to turn a blind eye, talking about justice for all.
